Viewing discovered computers
Computers discovered using network scanning or Active Directory are shown in the Unmanaged computers discovered list.
For more information about computer discovery methods, see Using the network to discover computers and Using Active Directory to discover computers.
There are two ways to access the Unmanaged computers discovered list:
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Protection status widget: Go to the Status menu at the top of the console. Go to the Advanced EDR dashboard that contains the Protection status widget. At the bottom of the widget, find the following text: xx computers have been discovered that are not being managed by Advanced EDR. Click the link to open the Unmanaged computers discovered list.
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Go to My lists in the side menu. Click the Add link. A window opens. Select the Unmanaged computers discovered list.
Unmanaged computers discovered list
This list shows all computers on the network that do not have Advanced EDR installed, and those computers where the protection is not working properly, despite being correctly installed.
| Field | Description | Values |
|---|---|---|
|
Computer |
Name of the discovered computer. |
Character string |
|
Status |
Indicates the computer status with regard to the installation process. |
|
|
The computer’s primary IP address. |
Character string |
|
|
NIC manufacturer |
Manufacturer of the discovery computer network interface card. |
Character string |
|
Active Directory path |
Active Directory path where the computer was last discovered. |
Character string |
|
Last discovery computer |
Name of the discovery computer that last found the unmanaged workstation or server. |
Character string |
|
Last seen |
Date when the computer was last discovered. |
Date |
Unmanaged: The computer is eligible for installation, but the installation process has not started yet.
Installing: The installation process is in progress.
Installation error: A message specifying the type of error. For a description of error messages, see If the Status field shows the text Installation error and the origin of the error is known, a text string is added with a description of the error. For a list of the installation errors reported by Advanced EDR, see Computer notifications section (2).
Fields displayed in the exported file
| Field | Description | Values |
|---|---|---|
|
Client |
Customer account the service belongs to. |
Character string |
|
Name |
Name of the discovered computer. |
Character string |
|
IP |
The computer’s primary IP address. |
Character string |
|
The computer’s physical address. |
Character string |
|
|
NIC manufacturer |
Manufacturer of the discovery computer network interface card. |
Character string |
|
Windows domain the computer belongs to. |
Character string |
|
|
Active Directory |
Active Directory path where the computer was last discovered. |
Character string |
|
First seen |
Date when the computer was first discovered. |
Character string |
|
First seen by |
Name of the discovery computer that first found the user computer. |
Character string |
|
Last seen |
Date when the computer was last discovered. |
Date |
|
Last seen by |
Name of the discovery computer that last found the user computer. |
Character string |
|
Description |
Description of the discovered computer. |
Character string |
|
Status |
Indicates the computer status with regard to the installation process. |
|
|
Error |
Error description. |
For more information, see Computer notifications section (2) . |
|
Installation error date |
Date and time when the error occurred. |
Date |
Filter tool
| Field | Description | Values |
|---|---|---|
|
Search |
Search by computer name, IP address, NIC manufacturer, or discovery computer. |
Character string |
|
Status |
Advanced EDR installation status. |
|
|
Last seen |
Date when the computer was last discovered. |
|
|
Discovery method |
Method used to discover the computer |
|
Computer details page
Click any of the rows in the list to open the computer details page.
Discovered computer details
In the Unmanaged computers discovered list, click a computer to view its details page. This page is divided into three sections:
-
Computer alerts (1): Includes information on alerts or notifications to help you identify installation problems.
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Computer details (2): Gives a summary of the computer’s hardware, software, and security settings.
-
Last discovery computer (3): Shows the discovery computer that last found the computer.
Computer alerts (1)
| Status | Type | Recommended action |
|---|---|---|
|
Error installing the Cytomic agent |
This message specifies the reason why the agent installation failed. |
|
|
Wrong credentials |
Start the installer again with the required credentials to perform the installation. |
|
|
Unable to connect to the computer |
Make sure the computer is turned on and meets the remote installation requirements. |
|
|
Unable to download the agent installer |
Make sure the computer is turned on and meets the remote installation requirements. |
|
|
Unable to copy the agent installer |
Make sure the computer is turned on and meets the remote installation requirements. |
|
|
Unable to install the agent |
Make sure the computer is turned on and meets the remote installation requirements. |
|
|
Unable to register the agent |
Make sure the computer is turned on and meets the remote installation requirements. |
|
|
Error installing the Advanced EDR protection |
This message indicates the reason for the protection installation failure. |
|
|
Insufficient disk space to perform the installation |
To see the free space required for installing Advanced EDR, see Hardware requirements. |
|
|
Windows Installer is not operational |
Make sure the Windows Installer service is active. Stop and start the service. |
|
|
Removal of the third-party protection installed was canceled by the user |
Accept the removal of the third-party antivirus solution found. |
|
|
Another installation is in progress |
Wait for the current installation to finish. |
|
|
Error automatically uninstalling the third-party protection installed |
For a list of the third-party solutions that Cytomic can uninstall, see Supported uninstallers. |
|
|
There is no uninstaller available to remove the third-party protection installed |
Contact technical support to obtain the relevant uninstaller. |
|
|
Installing the Cytomic agent |
When the installation process is complete, the computer will no longer appear on the list of unmanaged computers discovered. |
|
|
Unmanaged computer |
The computer does not have the Cytomic agent installed. Make sure the computer is compatible with Advanced EDR and meets the requirements specified in Product features and requirements |
|
Computer details (2)
| Field | Description |
|---|---|
|
Computer name |
Name of the discovered computer. |
|
Description |
Enter a description for the unmanaged computer. |
|
First seen |
Date and time when the computer was first discovered. |
|
Last seen |
Date and time when the computer was last discovered. |
|
Active Directory path |
If the unmanaged computer was discovered using Active Directory, this field indicates the path where it was discovered. |
|
IP address |
IP address of the computer network interface card. |
|
Physical addresses (MAC) |
Physical address of the computer network interface card. |
|
Domain |
Windows domain the computer belongs to. |
|
NIC manufacturer |
Manufacturer of the computer network interface card. |
Last discovery computer (3)
| Field | Description |
|---|---|
|
Computer |
Name of the discovery computer that last found the unmanaged computer. |
|
Last seen |
Date and time when the computer was last discovered. |
|
Discovery method |
Indicates whether the computer was discovered through Active Directory or network scanning. |