Requirements for macOS platforms

After 30 June 2026, the product license will be automatically removed from all computers that run these OS versions: macOS Yosemite, macOS El Capitan, macOS Sierra, macOS High Sierra, and macOS Mojave.
After 30 June 2027, the product license will be automatically removed from all computers that run Windows Server 2003 and Windows Server 2008 (Windows 2008 R2 will continue to be supported).
Computers without a license will have all protections disabled, lose access to Collective Intelligence, stop receiving signature file updates, and cease to run assigned tasks. For more information about our End-of-Life policies, go to https://www.watchguard.com/wgrd-trust-center/end-of-life-policy.

Supported operating systems

  • macOS 10.10 Yosemite

  • macOS 10.11 El Capitan

  • macOS 10.12 Sierra

  • macOS 10.13 High Sierra

  • macOS 10.14 Mojave

  • macOS 10.15 Catalina

  • macOS 11 Big Sur

  • macOS 12 Monterey

  • macOS 13 Ventura

  • macOS 14 Sonoma

  • macOS 15 Sequoia

Hardware requirements

  • Processor: Intel® Core 2 Duo.

  • RAM: 2 GB.

  • Available hard disk space for installation: The minimum space required to install the security software varies depending on the operating system version installed on the computer. On average, the security software requires 400 MB of available space for installation.

  • Ports: Ports 3127, 3128, 3129, and 8310 must be accessible for malware web detection to work. The Advanced EDR agent requires port 33000 for communication between protected computers and with the Firebox and Access Point devices (see Endpoint Access Enforcement settings and Network Access Enforcement

IP addresses required for product activation

To install the security software, make sure the corporate firewall allows traffic to these IP address ranges:

  • 17.248.128.0/18

  • 17.250.64.0/18

  • 17.248.192.0/19

Required permissions

For the security software to operate correctly, you must enable:

  • Network extensions.

  • System extensions.

  • Full disk access.

  • Background execution.

Complete the appropriate procedure for your macOS version:

For macOS Catalina or higher

To enable system extensions:

  • Open the Advanced EDR agent on the user computer. Click Open Security Preferences.

  • The Security & Privacy dialog box opens. In the lower-left corner, click the lock icon.

  • Enter the administrator User Name and Password. Click Unlock.

  • Click Allow. System extensions are enabled.

To enable Full Disk Access:

  • Open the Advanced EDR agent on the user computer. Click Open hard disk access preferences.

  • The Security & Privacy dialog box opens. In the lower-left corner, click the lock icon.

  • Enter the administrator User Name and Password. Click Unlock.

  • Select Protection Agent.

  • Click Quit & Reopen. Full Disk Access is enabled.

For macOS Mojave 10.14 or lower

When your Advanced EDR software for macOS starts, macOS might block the kernel extensions necessary for it to work.

The reason for this is that macOS 10.14 and lower contain a security feature that requires user approval before it can load new third-party kernel extensions.

For more information, see https://developer.apple.com/library/archive/technotes/tn2459/_index.html#//apple_ref/doc/uid/DTS40017658.

When a request is made to load a kernel extension that the user has not yet approved, the load request is denied. You might receive these notifications:

  • System Extension Blocked message.

  • Your Computer Is Not Protected message.

To manually approve the kernel extension:

  • When you receive the System Extension Blocked message, click OK. Or, click Open System Preferences when you receive the Your Computer Is Not Protected message. The System Preferences dialog box opens.

  • Click Security & Privacy.

  • In the lower-left corner, click the lock icon.

  • In the Security & Privacy dialog box, click Allow.

For macOS Ventura 13

The security software might stop working on computers if the agent is not allowed to run in the background. For this reason, you must allow the Background execution permission on the computer.