General section for mobile devices

With mobile devices, the General (1) and Computer notifications (2) sections are replaced with the anti-theft dashboard, from which you can take remote actions on managed devices.

In the case of iOS devices, the actions you can take vary depending on whether the mobile device is enrolled in an MDM solution or not. See Installation on iOS systems.

See Anti-theft for more information about how to enable the anti-theft feature for mobile devices and configure private mode.

Anti-theft dashboard for mobile devices

The available actions are:

Action Description

Locate

    Advanced EPDR uses the device GPS to locate it. If this feature is unavailable, it tries to locate the device through Wi-Fi or the carrier communication infrastructure.

  • With private mode enabled: The console opens a window that prompts you to enter the code entered by the device user to enable private mode. When you enter the correct code, Advanced EPDR gets the device coordinates and shows the device location on the map.

  • With private mode disabled: The Advanced EPDR server gets the device coordinates and shows the device location on the map.

Snap the thief

This option is not available on iOS devices.

When anti-theft is enabled, you can take a photo of the person using the Android device. The feature shows a window where you can enter an email address to send a photo of the potential thief to. Specify when you want the photo to be taken:

  • Now: The Advanced EPDR agent immediately takes a photo from the device and sends it to the specified address.

  • When the screen is touched: The Advanced EPDR agent takes a photo and sends it to the specified address when the user or potential thief touches the device screen.

Remote alarm

Shows a window where you can send a remote alarm and message to the mobile device. By default, the alarm sounds immediately, even if the device is locked. The screen shows the message and phone number you specify. To prevent an alarm sound, select the Don’t play any sound checkbox.

Lock

Locks the mobile phone to prevent it from being used in the event of loss or theft, and requires the user to enter the PIN specified in the administrator console to open the device.

Even though the administrator console always requires the user to enter the unlock PIN when you enable this feature, the behavior varies depending on the Android or iOS version used by the device.

Android:

  • Versions lower than 7: The web console prompts you to create a PIN, which is then used to lock the device.

  • Versions 7 to 10: If a PIN was never created, the web console prompts you to create one and uses it to lock the phone. If a PIN was previously created by the user, it is used to lock the phone, regardless of the PIN you specify in the console.

  • Versions 11 or higher: If a PIN was previously created by the user, it is used to lock the phone, regardless of the PIN you specify in the console. If a PIN was never created, the device screen turns off and there is no lock PIN.

iOS:

  • Versions 13 or higher: If a PIN was previously created by the user, it is used to lock the phone, regardless of the PIN you specify in the console. If a PIN was never created, the device screen turns off and there is no lock PIN.

Wipe data

This option deletes all device contents and applications and returns the device to factory settings.

Actions supported by the anti-theft module for mobile devices